Domestic & International Shipping

New Zealand Shipping Information

Shipping Cost Per Order (Standard Shipping)

• Auckland (Orewa-Pukekohe-Mareitai) $5.00 per order.  There are additional freight charges for products 10kg and over.
• Auckland Rural Delivery: $9.90 per order.  There are additional freight charges for products 10kg and over.
• Whangarei to Te Awamutu (excl Auckland): $9.00.  Rural charge of $5.00 will apply to rural delivery addresses.  There are additional freight charges for products 10kg and over.
• Remainder of North Island: $9.90.  Rural charge of $5.00 will apply to rural delivery addresses.  There are additional freight charges for products 10kg and over.
• South Island/Waiheke Island: $9.90.  Rural charge of $5.00 will apply to rural delivery addresses.  There are additional freight charges for products 10kg and over

Shipping Performance

• Orders are dispatched within 24 hours from point of order.  If there are supply issues, you will be notified within 24 business hours
• NZ Delivery Estimate from dispatch, (Monday- Friday): North Island 1-2 days, South Island 2-3 days
• Outside of business hours and during public holidays and weekends, nothing will be shipped, as courier companies do not operate.
• All orders paid by bank deposit will be processed and shipped the day funds clear in our bank accounts. This usually takes up to two working days.
• Pick ups welcome between business hours (Mon-Fri 8:30am-5pm). Payments are welcome to be made in store. 
• Rural Delivery / Bulky / Heavy / Dangerous Goods orders may take up to 1-2 days longer.
• Online tracking details will come to you by email once the order is collected & scanned by the courier.
• All orders are sent out with insurance and online Track & Trace and must be signed for on arrival.
• Goods will be shipped once payment has been validated and the order is accepted and invoiced by the CCG team.
• Providing a business address is often quicker and more convenient. 
• Urgent couriers can be arranged at an extra charge. You are also welcome to call to order and to discuss delivery options such as Saturday delivery and urgent orders. 

Damage In Transit

• Freighted/couriered items must be thoroughly checked inside before signing for your delivery.
• Ensure all products are in good condition. 
• If you suspect the product has been damaged in transit, take a photo of the box before and after opening, and keep the packaging.
• As per strict courier company conditions, damaged items must be reported by the receiver within 24 hours of delivery to qualify for an insurance claim/replacement on the items.

Freight Partners

• We use Post Haste for the majority of our shipping. You can track your order at the following sites.  http://www.posthaste.co.nz/tracktrace.html
• Mainstream, Swanson Transport, and Super Freight are used for shipping of large items, eg: Screen printing presses, Clay and Raw Materials.
• Urgent Couriers are used for Auckland Urgent Today & Tonight Service.  This service is available in the Auckland Central area Monday to Friday. Find out if your address is in the Auckland Central Area. http://www.urgenttonight.co.nz/Area.aspx

International / Overseas Shipping

• We ship internationally / overseas.  Please contact us for a price and options on our contact page.

• Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer. CCG has no control over customs policies and charges, which can vary from country to country.  For further information, we recommend you contact your local customs office. To check import duties and taxes for your country.